Last updated: 27 July 2026

At Banowi, we want you to love what you order. Because our products are sourced and dispatched through our fulfillment partner (Oshi Dropshipping) via local couriers (TCS, Leopards, PostEx, Trax, BlueEx), please read the return conditions below carefully — they reflect how Cash on Delivery (COD) orders are actually processed in Pakistan.

Order confirmation

Every order may be confirmed by phone or WhatsApp before dispatch. This step protects both you and us from fraudulent or mistaken orders and reduces failed deliveries.

Damaged or defective items

If your item arrives damaged, defective, or different from what you ordered, contact us within 3 days of delivery with your order number and clear photos/video of the item and packaging. We will arrange a free replacement or refund once verified.

Change-of-mind returns

Because items are shipped per-order with no held inventory, we can only accept change-of-mind returns if the product is unused, unopened, and in its original packaging, requested within 3 days of delivery. Return shipping and processing charges (courier + handling) are the customer's responsibility unless the item is defective.

Refused / undelivered (RTO) orders

If a COD order is refused at the doorstep or cannot be delivered after reasonable attempts, it will be returned to us. Repeated refusals may result in COD being disabled for that account going forward.

Refunds

Approved refunds for prepaid orders are issued to the original payment method. For COD orders, approved refunds are issued via bank transfer or JazzCash/EasyPaisa to the details you provide.

Contact us

Email admin@banowi.com with your order number for any return, replacement, or refund request.