Refund policy

Last updated: 29 July 2026

At Banowi, we want you to be happy with what you order. Because our products are sourced and dispatched through our fulfillment partner (Oshi Dropshipping) via local couriers (TCS, Leopards, PostEx, Trax, BlueEx), please read the conditions below — they reflect how Cash on Delivery (COD) orders are actually processed in Pakistan.

Summary

If something is wrong with your order, get in touch soon after delivery and we will work with you to put it right. Return shipping is normally paid by the customer, except where the item arrived damaged, defective, or incorrect — in that case we cover it.

Order confirmation

Every order may be confirmed by phone or WhatsApp before dispatch. This step protects both you and us from fraudulent or mistaken orders and reduces failed deliveries.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or different from what you ordered, please contact us promptly after delivery with your order number and clear photos or video of the item and its packaging. Once verified, we will arrange a suitable remedy at our cost, including return shipping. Where we are unable to supply the same item, we will issue a refund.

Change-of-mind returns

Because items are shipped per-order with no held inventory, change-of-mind returns are accepted at our discretion, and only where the product is unused, unopened, in its original packaging, and the request is made promptly after delivery. In these cases the usual remedy is an exchange or store credit, and return shipping and handling charges are the customer's responsibility.

The following cannot be returned for change of mind: used or opened personal care, grooming, and hygiene items; items with broken seals; and any item returned incomplete or without its original packaging and accessories.

How to raise an issue

Message us on WhatsApp at 0301 9222435 or email hello@banowi.com with your order number and photos or video of the item. We will confirm whether the item qualifies and share return instructions. Please do not ship anything back before we confirm — unannounced returns cannot be processed.

Refused / undelivered (RTO) orders

If a COD order is refused at the doorstep or cannot be delivered after reasonable attempts, it will be returned to us. Repeated refusals may result in Cash on Delivery being disabled for that phone number or address going forward.

Refunds

Where a refund is approved, prepaid orders are refunded to the original payment method, and COD orders are refunded via bank transfer or JazzCash/EasyPaisa to the details you provide. Approved refunds are processed within 7 business days of the returned item reaching us and passing inspection.

Your statutory rights

Nothing in this policy limits any right you have under applicable consumer protection law in Pakistan.

Contact us

Email hello@banowi.com or WhatsApp 0305 5274117 with your order number for any question about an order.